How to Create a Service Culture that Sells
In Part 2 of FTD’s education webinar series focusing on growing your business through customer service, Bob Negen, co-founder of WhizBang! Retail... Read More
The Customer Experience: Climbing the Customer Service Pyramid
In a recent presentation to FTD Florists called “The Customer Experience: Climbing the Customer Service Pyramid,” retail expert, author, speaker, training coach,... Read More
Floral Care and Handling Tips to Boost Your Bottom Line
On May 22, FTD hosted “Floral Care & Handling Tips to Boost Your Bottom Line,” a live webinar presented by Steve Daum,... Read More
10 Tips for Mother’s Day Success
With Mother’s Day less than a month away, it’s time to ensure your shop is positioned for success. Below, you’ll find 10... Read More
Selling to Increase Sales & Profits
On August 22, FTD hosted “Selling to Increase Sales and Profits,” a webinar presented by FTD Education Consultant Jeff Corbin AIFD. Jeff... Read More
Make Your Sales Bloom!
On April 18, FTD University hosted “Smarter Sales the FloralStrategies Way,” a free webinar presented by Tim Huckabee, FSC, president of FloralStrategies.... Read More
Smarter Customer Service
On March 28, FTD University hosted “Smarter Customer Service the FloralStrategies Way.” This exclusive webinar was presented by Tim Huckabee, president of... Read More
Deliver a High-Quality
Valentine’s Day
With less than a week to go until Valentine’s Day, it’s all hands on deck! We quizzed our Florist Quality team on... Read More
New Year, New Business Goals
The beginning of a new year is the perfect opportunity to evaluate the previous year’s success and set goals for the year... Read More
FTD Featured Florist:
The Laurel Wreath
The Laurel Wreath, located in Franklin, WI, strives to serve its customers with the same creativity, success and honor represented by its... Read More
Bring ’Em Back with Exceptional Customer Service
Your beautiful floral designs might bring customers into your shop, but exceptional customer service is likely to bring them back. How can... Read More
