9
Apr
2024
0

The Customer Experience: Climbing the Customer Service Pyramid

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09 Apr 2024

In a recent presentation to FTD Florists called “The Customer Experience: Climbing the Customer Service Pyramid,” retail expert, author, speaker, training coach, and co-founder of WhizBang! Retail Training Bob Negen shared his best tips for success. During part one of a two-part series, Bob draws from decades of industry experience. He intertwined personal anecdotes, emphasizing his Gold Star Game Plan that prioritizes customer service to help individual business owners improve and grow their business. Discover how his insights can help your shop stand out amongst the competition in the floral industry.

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5
Apr
2024
0

Celebrating FTD Member Florist Anniversaries: April 2024

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05 Apr 2024

Jumping into spring with a celebration of florists! We’re thrilled to dedicate this monthly recurring blog post to the incredible members of the FTD florist network who are marking significant membership milestones this month.

These milestones are not just numbers; they represent the years of dedication, creativity, and passion that have defined your commitment as a floral artist and long-standing member of the floral community. Thank you for being an essential part of the FTD family!

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27
Mar
2024
0

Unlock the Power of Live Chat: Your Essential Tool for Exceptional Customer Connections

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27 Mar 2024

FTD is excited to share with you an incredible feature on Mercury Online (MOL) that will change how you engage with your customers: live chat. And guess what? It’s completely FREE and seamlessly integrated into the MOL platform, powered by Shopify!

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1
Mar
2024
0

Celebrating FTD Member Florist Anniversaries: March 2024

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01 Mar 2024

Kicking off the month with a celebration of excellence, we are thrilled to dedicate another recurring monthly blog post to the incredible members of the FTD florist network who are marking significant membership milestones this month.

These milestones are not just numbers; they represent the years of dedication, creativity, and passion that have defined your commitment as a floral artist and long-standing member of the floral community. Thank you for being an essential part of the FTD family!

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20
Feb
2024
0

Mastering Fresh Cut Care: Dos and Don’ts

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20 Feb 2024

FTD Flower Exchange is an option for purchasing bulk flowers with a variety of shipping options and competitive prices to add to your shop’s stock. As a florist, preserving this valuable inventory is essential, and you may have contemplated the best approaches to handle and care for fresh cuts before. By adhering to a straightforward checklist of recommended practices and steering clear of potential pitfalls, you can effectively extend the lifespan of your fresh flowers, ensuring the longevity and quality of your business’s inventory. Read More

2
Feb
2024
0

Celebrating FTD Member Florist Anniversaries: February 2024

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02 Feb 2024

Continuing the celebration of excellence, we’re thrilled to dedicate this recurring monthly blog post to the incredible members of the FTD florist network who are marking significant membership milestones this month.

These milestones are not just numbers; they represent the years of dedication, creativity, and passion that have defined your commitment as a floral artist and long-standing member of the floral community. Thank you for being an essential part of the FTD family! Read More

9
Jan
2024
0

Celebrating FTD Member Florist Anniversaries: January 2024

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09 Jan 2024

In the spirit of celebrating excellence, we’re thrilled to dedicate a monthly blog to the incredible members of the FTD florist network who are marking significant membership milestones this month.

These milestones are not just numbers; they represent the years of dedication, creativity, and passion that have defined your commitment as a floral artist and long-standing member of the floral community. Thank you for being an essential part of the FTD family!

Read More

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Mercury Network

About Mercury Messenger

The Mercury Messenger is the official blog dedicated to delighting and inspiring FTD Member Florists, the backbone of FTD. For more than 100 years, the FTD florist network has stood for quality, creativity and worldwide floral delivery. This blog celebrates the artisan florist and shares valuable information to help further their education and grow their local business.

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