9
May
2024
0

Improve Your Business’s Performance with Technology

/
, ,
/
/
0
/
,
09 May 2024

In today’s fast paced world, technology has become a game-changer for florists, empowering you to boost your business in various ways. Technology, like websites, play a pivotal role in streamlining processes, enhancing communication, and boosting productivity and profitability for your shop. Let’s dive into some key ways that utilizing tech can significantly impact your floral business. Read More

9
Apr
2024
0

The Customer Experience: Climbing the Customer Service Pyramid

/
, , ,
/
/
0
/
, ,
09 Apr 2024

In a recent presentation to FTD Florists called “The Customer Experience: Climbing the Customer Service Pyramid,” retail expert, author, speaker, training coach, and co-founder of WhizBang! Retail Training Bob Negen shared his best tips for success. During part one of a two-part series, Bob draws from decades of industry experience. He intertwined personal anecdotes, emphasizing his Gold Star Game Plan that prioritizes customer service to help individual business owners improve and grow their business. Discover how his insights can help your shop stand out amongst the competition in the floral industry.

Read More

5
Apr
2024
0

Celebrating FTD Member Florist Anniversaries: April 2024

/
,
/
/
0
/
, ,
05 Apr 2024

Jumping into spring with a celebration of florists! We’re thrilled to dedicate this monthly recurring blog post to the incredible members of the FTD florist network who are marking significant membership milestones this month.

These milestones are not just numbers; they represent the years of dedication, creativity, and passion that have defined your commitment as a floral artist and long-standing member of the floral community. Thank you for being an essential part of the FTD family!

Read More

27
Mar
2024
0

Unlock the Power of Live Chat: Your Essential Tool for Exceptional Customer Connections

/
, , , ,
/
/
0
/
,
27 Mar 2024

FTD is excited to share with you an incredible feature on Mercury Online (MOL) that will change how you engage with your customers: live chat. And guess what? It’s completely FREE and seamlessly integrated into the MOL platform, powered by Shopify!

Read More

1 2 3 … 8

Mercury Network

About Mercury Messenger

The Mercury Messenger is the official blog dedicated to delighting and inspiring FTD Member Florists, the backbone of FTD. For more than 100 years, the FTD florist network has stood for quality, creativity and worldwide floral delivery. This blog celebrates the artisan florist and shares valuable information to help further their education and grow their local business.

Signature Collection

Articles by Category